1. Introduction

This Privacy Policy describes how Cabryder and its affiliates (collectively "Cabryder, we, our, us") collect, use, share, protect or otherwise process your information/ personal data through our website www.cabryder.com (hereinafter referred to as Platform). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.

2. Collection of Information

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship. Some of the information that we may collect includes but is not limited to personal data / information provided to us during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email ID and/or any such information shared as proof of identity or address.

Some of the sensitive personal data may be collected with your consent, such as your bank account or credit or debit card or other payment instrument information or biometric information such as your facial features or physiological information (in order to enable use of certain features when opted for, available on the Platform) etc all of the above being in accordance with applicable law(s). You always have the option to not provide information, by choosing not to use a particular service or feature on the Platform.

We may track your behaviour, preferences, and other information that you choose to provide on our Platform. This information is compiled and analysed on an aggregated basis. We will also collect your information related to your transactions on Platform and such third-party business partner platforms.

3. Usage of Personal Data

We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses. We use your personal data to:

• Assist sellers and business partners in handling and fulfilling orders and bookings.
• Enhance customer experience and personalize interface features.
• Resolve disputes and troubleshoot technical or payment issues.
• Inform you about online and offline offers, products, services, and updates.
• Detect and protect us against error, fraud and other criminal activity.
• Enforce our terms and conditions and conduct marketing research, analysis and surveys.

4. Sharing of Personal Data

We may share your personal data internally within our group entities, corporate entities, and affiliates to provide you access to the services and products offered by them. We may disclose personal data to third parties such as sellers, business partners, third party service providers including logistics partners, prepaid payment instrument issuers, third-party reward programs and payment gateway partners opted by you.

We may disclose personal and sensitive personal data to government agencies or other authorised law enforcement agencies if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process.

5. Security Precautions

To protect your personal data from unauthorised access or disclosure, loss or misuse we adopt reasonable security practices and procedures. Once your information is in our possession or whenever you access your account information, we adhere to our security guidelines to protect it against unauthorised access and offer the use of a secure server.

However, the transmission of information is not completely secure for reasons beyond our control. Users are responsible for ensuring the protection of login and password records for their account.

6. Data Deletion and Retention

You have an option to delete your account by visiting your profile and settings on our Platform, or you may write to us to assist with account deletion. Once the account is deleted, you will lose access to the account and all associated information.

We retain your personal data information for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse or for other legitimate purposes in anonymised form for analytical research.

7. Consent and Withdrawal of Consent

By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the Platform in accordance with this Privacy Policy.

You have an option to withdraw your consent that you have already provided by writing to the Grievance Officer at the contact information provided below. Please mention “Withdrawal of consent for processing personal data” in your subject line of your communication.

8. Changes to this Privacy Policy

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices and will alert / notify you of significant changes as required under applicable laws.

9. Grievance Officer & Contact Details

In accordance with Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below: