1. Cancellation Requests

Cancellations will only be considered if the request is made within 3 days of placing the order or booking a service.

However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or if the ride/product is already out for delivery or execution. In such an event, you may choose to reject the product/service at the doorstep upon arrival.

2. Perishable Items & Special Services

Cabryder does not accept cancellation requests for perishable items (like flowers, eatables, express short-haul services, etc.). However, a refund or replacement can be made if the user establishes that the quality of the product delivered or service provided is not satisfactory.

3. Damaged, Defective or Mismatched Items

In case of receipt of damaged or defective items, please report immediately to our customer service team. The request would be entertained once the seller / merchant listed on the Platform has checked and determined the same at its own end. This should be reported within 3 days of receipt of products or completion of service.

In case you feel that the product or service received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 3 days of receiving the product/service. The customer service team after looking into your complaint will take an appropriate decision.

4. Manufacturer Warranty Items

In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue directly to the manufacturer as per their warranty terms.

5. How to Initiate a Refund or Cancellation

To request a cancellation or refund, please reach out to our support team with your Order ID, Registered Name, and Reason for request: