1. Return & Exchange Window

We offer refund / exchange within the first 3 days from the date of your purchase or service booking. If 3 days have passed since your purchase, you will not be offered a return, exchange, or refund of any kind.

2. Eligibility Conditions for Return & Exchange

In order to become eligible for a return or an exchange:

• The purchased item or accessory must be unused and in the same condition as you received it.
• The item must be returned in its original packaging with all tags and seals intact.
• If the item was purchased on a special promotional sale, then the item may not be eligible for a return / exchange.
• Only items found to be defective or damaged upon inspection are replaced by us based on an exchange request.

3. Exempt Categories

You agree that there may be a certain category of products / items or custom ride packages that are exempted from returns or refunds. Such categories of products will be clearly identified to you at the time of purchase on the Platform.

4. Quality Check & Inspection Process

For accepted return or exchange requests:

1. Once your returned product / item is received and inspected by our warehouse/quality team, we will send you an email to notify you about receipt of the returned item.
2. Our team conducts a thorough quality check to confirm unused condition and original packaging.
3. If approved after the quality check at our end, your request (return or exchange) will be processed, and refunds dispatched within 3 business days.